Returns

Return & Refund Policy Thanks for shopping at Massima. If you are not entirely satisfied with your purchase, we're here to help.

Returns: You have 30 calendar days to return an item from the date you received it on items purchased directly from our online store.

• Within 30 days of receipt, you may be eligible to return your product for a refund given your item is unused and unopened and in the original packaging as received without any tampering.
• Items returned must include all relevant documents (eg. warranty certificates, user manuals and any extra attachments), tags and accessories.
• Any returns found to be opened, used or have signs of damage will immediately void the refund/exchange.
• Our return policy does not cover change of mind or compatibility issues. Please carefully check to make sure your device will be compatible with our chargers and accessories.
• If you have already opened and used your item, our team may in some special conditions approve a refund however we will charge a restocking fee of 25% of the RRP.